Accountancy
115
Agriculture, Fishing
1
Finance, Insurance
88
Call Centres
0
Catering & Hospitality
83
Construction, Property
112
Customer services
76
Defence/Armed Forces
77
Education
1
Electronics
72
Engineering, Manufacturing 138
Graduate, Trainees
83
Healthcare & Nursing
59
Human resources
64
IT & Internet
349
Legal
58
Management consultancy 61
Marketing, Advertising, PR 83
Media, Creative
5
Non-profit, Charities
1
Public sector & Services
9
Recruitment sales
67
Retail, Wholesale
74
Restaurant & Food Service 9
Sales
103
Science
12
Secretarial, Administration 24
Security
0
Senior appointments
9
Telecommunications
4
Transport, Logistics
3
Travel, Leisure, Tourism
23
Other
52
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Engineering, Manufacturing Vacancy 1027 |
| Post:senior Analyst-Customer Service |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
The Customer Service Senior Analyst will be responsible for a broad range of performance analytics and financial analysis to support the Customer Service organization.
Responsibilities include:
Development of business cases for capital investments as they relate to Customer Service organization and provide recommendations.
Participate in the preparation of quarterly and annual financial budgets for the Customer Service Organization.
Database creation and management
Create and distribute ad hoc reports as needed to analyze trends and provides scenarios for Call Center Management.
Provide executive level summaries and recommendations on improving organizational performance based on analysis of financial and performance data
Create forecasts of call volume and handle times based on history and projected business changes, and associated staffing requirements.
Adjust forecasts as required to follow trends.
Work with IT/telecom to identify any technical issues or changes required.
Monitor workforce activities and center performance and identify actions to take in order to assure Service Level goals are met.
Skills desired:
- Strong verbal & written communications skills
- Advanced Excel, Word and Access knowledge
- Advanced Database creation & management ( Access & SQL)
- Business Objects & DB2 reporting
- 4 year degree
- +3 years of financial analysis
- +7 years of work experience
Minimum Requirements: College degree and 3-5 years professional level experience with 1+ year supervisory experience for supervisory roles; or 7+ years professional level related experience with 1+ year supervisory experience for supervisory roles; or an equivalent combination of education and professional level related experience required.
Educational Assistance
• Tuition Reimbursement
• Professional Dues Reimbursement
• Career Development and Training
Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team–based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.
Location: new york city
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
Selectad@yahoo.com.
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| Phone: |
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Publication date: 2009-09-14 04:22:05
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